Article 1 Purpose
The general conditions described below detail the rights and obligations of :
The company S.A.R.L. Boutique la Bambouseraie domiciled at 13 Martineau 33580 Dieulivol
And of its customers in the context of the sale of the following goods: editorial products: books, cards, calligraphy reproductions, food products, products for religious purposes (bells, meditation cushions, incense, etc.)
These conditions apply exclusively to online sales. Any service provided by the company S.A.R.L. Boutique la Bambouseraie implies the buyer’s agreement of these general conditions.
Article 2 Presentation of the products
The characteristics of the products are presented on our site. The photographs are not part of the contractual field. The responsibility of the company S.A.R.L. Boutique la Bambouseraie can not be held liable if errors are introduced.
S.A.R.L. Boutique la Bambouseraie does not provide any guarantee on these products.
Article 3 Intellectual property
3.1 Copyright
All texts and images presented on the website of the company S.A.R.L. Boutique la Bambouseraie are reserved, for the whole world, under the copyright and intellectual property; their reproduction, even partial, is strictly forbidden.
3.2 Trademark rights
The company names, brands and distinctive signs reproduced on the sites of La S.A.R.L. Boutique la Bambouseraie are protected under trademark law. The reproduction or representation of all or part of one of the above signs is strictly forbidden and must be subject to prior written permission from the owner of the brand.
Article 4 Period of validity
The products are offered in the limite of stock available. In the case of an order for a product that has become unavailable, the customer will be informed of this come back as soon as possible by email.
S.A.R.L. Boutique la Bambouseraie is a retailer and does not sell large quantities and reserves the right to refuse orders for more than 10 identical items.
Article 5 Product prices
5.1 Price components
The product file indicates the prices in euros including all taxes, without shipping costs. The amount of VAT is specified when the customer selects a product and the delivery costs appear on the screen at the end of the selection of the various products by the customer.
The company S.A.R.L. Boutique la Bambouseraie reserves the right to modify its prices at any time, but the products ordered are invoiced at the price when the order is registered.
The prices include the discounts and rebates that the company S.A.R.L. Boutique la Bambouseraie may grant
No discount shall be granted for advance payment.
5.2 Sales abroad
For orders outside from France, you are the importer of the product. For all products shipped outside the European Union, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and amounts do not concern the SARL boutique la bambouseraie. They will be at your charge and are your entire responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.
5.3 Ownership of the products
The products remain the property of S.A.R.L. Boutique la Bambouseraie until full payment of the price. We remind you that when you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
Article 6 Order: validation and processing
The buyer places an order on the following website: www.plumvillage.shop
He/she validates his/her order when he/she activates the link “Check out” at the bottom of the page “Shopping Card” after having read and accepted the present conditions of sale. Before this validation, the customer is systematically asked to check each of the elements of his order, so that he can correct any errors.
The company S.A.R.L. Boutique la Bambouseraie confirms the order by e-mail. This information includes all the elements of the order and the customer’s right of withdrawal.
The data recorded by the company S.A.R.L. Boutique la Bambouseraie constitutes proof of the content and date of the order. The invoice letter is achieved on our server under the conditions and within the legal time limits. The customer can access this archive by contacting the address contact@plumvillage.shop
Article 7 Terms of payment
The validation of the order means the obligation to pay the price indicated. In the section “Payment methods” of the site, he will find the payment methods accepted by La S.A.R.L. Boutique la Bambouseraie. Our site is subject to a system of security of online payments (by the company STRIPE or PAYPAL
The goods will be given to the transportation company after validation of the payment by our services.
Article 8 Withdrawal period
8.1 Legal deadline
In accordance with the legal obligation, the client has a period of 14 days from receipt of the products to exercise his right of withdrawal without having to justify his reasons or pay a penalty.
If the fourteen-day period expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.
8.2 Exercising the right of withdrawal
In the case of exercising the right of withdrawal within the period referred to 8.1, only the price of the product(s) purchased and the shipping costs will be reimbursed.
Returns must be made in their original condition and complete (packaging, accessories, etc.) so that they can be marketed as new, and, if possible, accompanied by a copy of the purchase invoice for optimum management.
In case of depreciation of the product your responsibility may be engaged.
The buyer will notify the SARL Boutique la Bambouseraie of the withdrawal by e-mail (orders@plumvillage.shop).
The buyer must express, without any ambiguity, his will to withdraw partially or globally, and mention the order concerned by this withdrawal.
The declaration of withdrawal must be sent to La S.A.R.L. Boutique la Bambouseraie, at the latest within 15 days following the receipt of the order by the buyer. The buyer shall return the product(s) concerned within 15 days of sending the withdrawal form.
8.3 return costs
As an indication, the buyer may obtain an estimate of his return costs on the Collisimo website www.collisimo.fr.
The return cost estimation does not commit the SARL. Boutique la Bambouseraie. The price to be paid for the return of the product(s) may vary depending on the carrier that the buyer has chosen.
8.4 Return address
SARL Boutique la Bambouseraie, Le Pey, 24240 Thenac
8.5 Refunds
In case withdrawal, SARL Boutique la Bambouseraie will proceed to the reimbursement of the amount paid (including delivery costs) at latest within 14 days from the date on which SARL Boutique la Bambouseraie receives the returned product(s).
No cash on delivery will be accepted for any reason .
Article 9 Delivery
9.1 General
The products are delivered to the delivery address that you indicated during the ordering process.
In case of delivery by a carrier requiring an appointment with the customer, the latter will contact him as soon as possible to agree on a delivery appointment, 30 days at the latest from the date of validation of the order. S.A.R.L. Boutique la Bambouseraie cannot be held responsible for any delay in delivery due exclusively to the client’s unavailability after several proposals for an appointment by the carrier.
9.2 Delay in delivery
If the delivery time exceeds one month, the buyer may cancel the order partially or totally by contacting S.A.R.L. Boutique la Bambouseraie, which will then proceed to a partial or total refund.
If the order reaches the customer after the cancellation, he will refuse the delivery of the carrier or will notify by e-mail the S.A.R.L. Boutique la Bambouseraie of his wish to keep the products.
We remind you that when you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
9.3 Reservations
The customer must notify the carrier and S.A.R.L. Boutique la Bambouseraie of any reservations regarding the product delivered (for example: damaged package, already opened, etc.).
Article 10 Customer relations
For any information, question or complaint, the customer can contact from Monday to Friday from 9 am to 6 pm
Address:.
S.A.R.L. Boutique la Bambouseraie
Le Pey 24 240 Thenac.
Tel: 06 14 96 06 71
contact@plumvillage.shop
Article 11 – Responsibility
The products follow the French legislation S.A.R.L. Boutique la Bambouseraie shall not be held responsible in case of non-compliance with the legislation of the country where the product is delivered). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you are considering ordering.
The photos are provided for illustrative purposes only. We invite you to refer to the description of each product to know the precise characteristics. S.A.R.L. Boutique la Bambouseraie is only responsible for the content of the pages it publishes.
Article 13 – Applicable law – Disputes – Processing of claims – Mediation
Applicable law: This contract is subject to French law. The language of this contract is English. In the event of a dispute, the French courts shall have exclusive jurisdiction.
Article 14 – Personal data
The personal information and data concerning the customer are necessary for the management of the order and for our commercial relations. They may be transmitted to companies that contribute to these relations such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, to comply with legal and regulatory obligations and to enable us to improve and personalise the services we offer and the information we send to the customer.
In accordance with the French Data Protection Act of 6 January 1978, the customer has the right to access, rectify and oppose any personal data concerning him/her. He just has to write to us at S.A.R.L. Boutique la Bambouseraie 13 Martineau 33580 Dieulivol, indicating his name, first name, e-mail address and if possible his customer reference. In accordance with the regulations the request must be signed, accompanied by a photocopy of an identity document bearing his signature and specify the address to which the reply should be sent. A reply will then be sent to him/her within 2 months of receipt of his/her request.